SUPPORT & TROUBLESHOOTING
Frequently Asked Questions & Diagnostics
Common operational questions and step-by-step troubleshooting for kitchen routing, printers, and POS setups.
Order Routing
−1. If a customer orders a Coffee and a Pastry in the same order, how are tickets routed?
The routing engine automatically analyzes each line item in the order and generates two separate production tickets:
- Ticket 1: Contains the coffee item -> Dispatched to the BAR Station KDS and thermal printer.
- Ticket 2: Contains the pastry item -> Dispatched to the BAKERY / KITCHEN Station KDS and thermal printer.
- Baristas and kitchen cooks can mark their respective tickets ready independently without blocking each other.
Kitchen KDS
+2. Do kitchen cooks need Shopify Admin user accounts to use the KDS screens?
Cart & Pricing
+3. Are modifier surcharges accurately included in checkout totals and sales reports?
Thermal Printers
+4. What should I check if a thermal receipt printer does not print automatically?
Menu Overrides
+5. How do I immediately mark an ingredient or topping as sold out mid-shift?
Need Technical Assistance?
Our engineering support team is available 24/7 to assist with hardware and multi-location setups.